1. Introduction
You can permanently delete your SkyPay merchant account at any time. Account deletion is handled in the SkyPay Business mobile app (the SkyPay merchant app). The web dashboard at app.skypay.dev does not currently provide a delete-account option.
Warning: Deletion is permanent. It closes your merchant account, signs you out everywhere, and deactivates your API keys. You will not be able to recover the account afterward.
2. How to delete your account
Follow these steps in the SkyPay merchant app:
- Open the SkyPay merchant app and sign in
- Go to Profile
- Tap Account (“More options”)
- Tap Delete account
- Enter your password and confirm
Password confirmation is required. Without a valid password, the account will not be deleted.
3. What happens when you delete
When you confirm deletion, SkyPay will:
- Revoke your active sessions and tokens so you are signed out on all devices
- Deactivate your API keys so they can no longer authorize requests
- Close your merchant account and mark it as deleted
- Soft-delete your user record so the account cannot be used again
Some transaction and account records may be retained as required for legal, accounting, fraud-prevention, or regulatory purposes. For more on how we handle data, see our Privacy Policy.
4. Can’t use the app?
If you cannot use the SkyPay Business mobile app, email us to request account deletion. Include the email address on your SkyPay account so we can verify the request:
- Email: [email protected]
5. Related
For details on how SkyPay collects and uses information, see our Privacy Policy.